Refund and Returns Policy

At HelpTopis, we want to ensure that you are completely satisfied with your purchase. Our Refund and Returns Policy is designed to offer you peace of mind when shopping with us, and we are committed to making your experience as seamless as possible. Please carefully review the following details regarding our refund and returns process.

1. Eligibility for Return

We accept returns for most items within 30 days of receipt, provided that the items are in original condition. This means they must be unused, undamaged, and in their original packaging, including any accessories or manuals that came with the product. Products that have been altered, used, or damaged cannot be returned.

Certain types of items, such as personalized or customized products, may not be eligible for returns. Please review the product description or contact our customer support team for more information regarding product eligibility.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact Customer Support: Reach out to our customer support team at helptopis@info.com or call our hotline at (863) 946-0805. Please provide your order number and details about the item you wish to return.

• Return Authorization: Upon receiving your request, our team will review your return request. If approved, we will issue a Return Authorization (RA) number. This number must be included with your return shipment.

• Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or the wrong product was shipped. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us safely. HelpTopis is not responsible for items lost or damaged in return transit.

3. Return Processing Time

Once we receive your returned item, it will be inspected to ensure that it meets the conditions outlined in our return policy. The inspection process typically takes 3-5 business days. If the return is approved, we will process your refund as outlined below.

4. Refund Process

Refunds will be processed back to the original method of payment used during the purchase. Once your return is approved and processed, we will notify you via email. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

Important Notes:

• Restocking Fees: In some cases, we may charge a restocking fee for returned items, especially if the return is not due to a product defect or error on our part. The restocking fee will be clearly stated in the product’s return conditions.

• Non-refundable Items: Some items, such as opened software, gift cards, and any products marked as “final sale,” are not eligible for refunds. Please refer to the individual product descriptions for more information.

5. Exchanges

If you wish to exchange an item for a different product of equal or greater value, you may do so within 30 days of receiving your order. To process an exchange, follow the same procedure as outlined for returns. Please contact our customer support team to initiate the exchange, and we will guide you through the process.

6. Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of receipt. In these cases, we will provide you with a prepaid return label to send the product back at no cost to you. Upon receiving the defective item, we will either issue a full refund or send you a replacement, depending on your preference and product availability.

7. Partial Returns

If you return only part of an order, the shipping charges will not be refunded unless the entire order is returned. For partial returns, the refund will be calculated based on the individual item’s price and may not include any promotional discounts applied to the full order.

8. Final Sale and Non-returnable Items

Certain products, including but not limited to opened software, consumables (e.g., batteries), and any items marked as final sale, cannot be returned. These items are non-refundable unless they are defective or damaged upon arrival.

9. Customer Satisfaction

At HelpTopis, your satisfaction is our priority. If you have any questions or concerns regarding our Refund and Returns Policy or need assistance with the return process, please don’t hesitate to contact our customer support team. We’re here to help you resolve any issues and ensure your complete satisfaction with your purchase.